Terms of Service

1. Acceptance of Terms

By accessing or using our Services, you represent that you are at least 18 years old or that you are accessing or using our Services with the supervision of a parent or guardian. If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Account Registration and Security

When you register for an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3. Services and Classes

3.1 Class Registration

Registration for classes is on a first-come, first-served basis. We reserve the right to limit class sizes for safety and quality purposes. You must register for classes through our approved channels (website, in person, or by phone).

3.2 Health and Safety Requirements

You represent and warrant that you are in good physical condition and have no medical condition that would prevent you from safely participating in our classes. If you have any health concerns, you should consult with a healthcare professional before participating in our Services.

You agree to complete any health questionnaires or waivers required for participation in our classes truthfully and completely. You acknowledge that we may deny participation based on health concerns for your safety.

3.3 Class Cancellations and Rescheduling

We require at least 24 hours' notice for class cancellations. Cancellations made less than 24 hours before the scheduled class may be subject to the full class fee or deduction from your class package, except in cases of emergency.

We reserve the right to cancel or reschedule classes due to instructor illness, inclement weather, or other unforeseen circumstances. In such cases, we will make reasonable efforts to notify you and offer alternative class times or appropriate refunds or credits.

4. Payment and Refunds

4.1 Fees and Payment

By purchasing our Services, you agree to pay all fees in accordance with the rates in effect at the time of your purchase. All fees are in Canadian dollars and are non-refundable except as expressly provided in these Terms.

We accept major credit cards, debit cards, and other forms of payment as specified on our website. You represent and warrant that you have the legal right to use any payment method you provide.

4.2 Membership and Packages

Monthly memberships are automatically renewed until cancelled. You may cancel your membership at any time, but no refunds will be provided for unused portions of the current billing period.

Class packages expire according to the timeframe specified at purchase. Extensions may be granted under extenuating circumstances at our sole discretion.

4.3 Refund Policy

Refunds may be provided in the following circumstances:

• Classes or workshops cancelled by Harmony Flow Tai Chi Center
• Documented medical conditions that prevent participation (doctor's note may be required)
• Significant changes to our Services that materially affect the value of your purchase

All refund requests must be submitted in writing to [email protected] and will be evaluated on a case-by-case basis.

5. Proper Conduct and Studio Etiquette

We strive to maintain a peaceful, respectful environment for all participants. You agree to:

• Arrive on time for classes
• Wear appropriate, comfortable clothing that allows for free movement
• Maintain personal hygiene and refrain from wearing strong perfumes or colognes
• Treat instructors and fellow participants with respect and courtesy
• Follow instructions from instructors regarding practice techniques and safety
• Silence mobile devices during classes
• Respect the physical and psychological boundaries of others

We reserve the right to refuse service or remove participants who engage in disruptive, inappropriate, or dangerous behavior, with no refund.

6. Intellectual Property Rights

All content on our website and materials provided during our Services, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and data compilations, are the property of Harmony Flow Tai Chi Center or our content suppliers and are protected by Canadian and international copyright laws.

You may access, download, and print materials from our website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content from our Services without our express written consent.

7. User Content and Feedback

You retain ownership of any content you submit to us, including testimonials, reviews, or feedback. However, by submitting such content, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media for any purpose.

You represent and warrant that your content does not violate any third party's rights and complies with all applicable laws.

8. Limitation of Liability

To the maximum extent permitted by law, Harmony Flow Tai Chi Center, its directors, employees, partners, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use our Services
• Any conduct or content of any third party on our Services
• Any content obtained from our Services
• Unauthorized access, use, or alteration of your transmissions or content

In no event shall our total liability to you for all claims exceed the amount you have paid to us for our Services during the 12 months preceding the event giving rise to the liability.

9. Indemnification

You agree to indemnify, defend, and hold harmless Harmony Flow Tai Chi Center, its directors, officers, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our Services.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any principles of conflicts of law.

Any dispute arising from or relating to these Terms or our Services shall be resolved exclusively in the courts located in Ottawa, Ontario, and you consent to the personal jurisdiction of such courts.

11. Changes to Terms

We reserve the right to modify these Terms at any time. All changes are effective immediately upon posting on our website. Your continued use of our Services following the posting of revised Terms means that you accept and agree to the changes.

12. Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact us at:

Harmony Flow Tai Chi Center
307 Richmond Rd
Ottawa, ON K1Z 6X3
Phone: +1 613-722-8787
Email: [email protected]